General Questions
What is the primary focus of the Nirvana Healthcare network?
As a part of the Nirvana Healthcare Management Services, our network emphasizes providing comprehensive and holistic care to patients, ensuring their entire patient experience is seamless, compassionate, and of the highest quality.
What safety measures are in place at Nirvana Healthcare facilities to control the spread of illness?
Patient safety is our priority. We follow federal guidelines and our internal protocols to control the spread of illness such as Covid-19. This includes sanitation measures, visitor restrictions, and personal protective equipment for staff.
What's unique about the restored family home outfitted facilities?
Our restored family home outfitted facilities offers a combination of advanced healthcare in a comforting, homely environment. It’s designed to help patients feel at ease while receiving the best care possible.
How does Nirvana Healthcare Management Services ensure the qualifications of its medical professionals?
At Nirvana Healthcare, we prioritize the skills and qualifications of our medical professionals. Each member of our team, from physicians to nurses, undergoes rigorous training and continuous education to ensure they deliver the best care possible.
Can you tell me about the healthcare facilities within the Nirvana Healthcare network?
Our healthcare facilities are state-of-the-art, equipped with the latest technology and dedicated teams to provide acute care, rehabilitation, and preventive services. Our focus is on patient safety, well-being, and a holistic approach to treatment.
Do you have specialized healthcare facilities for certain conditions?
Yes, we do. The Nirvana Healthcare network includes facilities dedicated to many different types of medical ailments such as vascular issues, behavioral health, spinal conditions, pain management, diabetes, dialysis, and more.
Is Nirvana Healthcare present in East Orange?
Yes, we have a strong presence in East Orange as well as other areas like Newark. Our facilities in these regions serve the local community, ensuring easy access to top-notch medical care.
Are all healthcare facilities in your network insurance-friendly?
Absolutely! We work closely with various insurance providers to ensure that our patients can access the care they need without financial strain.
What sets Nirvana Healthcare apart from other healthcare management services?
Our commitment to patient care, the extensive range of services we offer, and our continuous growth and adaptation to the ever-evolving medical field make Nirvana Healthcare stand out. We pride ourselves on creating a community of care where patients, providers, and medical professionals come together to ensure better health for all.
Do you have parking at every location?
Unfortunately, we do not provide parking. Street parking is available. Be sure to check parking signs. Be sure to arrive 15 minutes before your appointment.
Do you provide transportation?
Yes, depending on insurance plans. Please call 973-672-8573 to discuss the availability of transportation.
Do you provide language translation?
Yes, we provide language translation. 95% of our staff are bilingual in Spanish. Furthermore, we use Martti, a virtual translation assistant.
If I have an HMO (Health Maintenance Organization), do I need to change my Primary Care Provider to one of the Providers on staff?
Yes, HMO plans need to have one of our providers listed for healthcare.
Do I need to bring my Insurance Cards and ID to every visit?
Yes, you must bring your insurance card (s) and legal photo ID Primary Insurance Secondary Insurance
What forms of identification are acceptable?
- Passport
- Driver’s license
- State Identification Card
Can my Primary doctor complete Family and Medical Leave Act (FMLA) forms and/or Disability forms?
Each employer has its own regulations for the completion of forms. Be sure to understand what your company’s protocol is. Please stop by any of our offices to drop off the original forms. It will take 7-14 business days to be completed, and 2-3 business days will be expedited for a fee.
Do you take Workers Compensation and Liability Insurance?
No. Please contact your insurance for more information.
Billing Questions
How does billing work at Nirvana Healthcare?
Billing is streamlined to make it as hassle-free as possible. We work closely with numerous insurance providers, and you can pay through various methods. We provide detailed bills to ensure transparency.
Whom should I contact with billing questions?
Please contact the Billing Department at 973-672-2455
What insurances are accepted?
We participate in most insurance plans. Please check our insurance tab.
What if my insurance claim is denied?
Talk with your health insurance provider to clearly understand the details of your plan and coverage.
Medical Record Questions
Who is authorized to sign a patient’s Medical Records Authorization form for release?
- Yourself (not a spouse)
- A parent if the patient is under the age of 18 years of age
- Court-appointed guardian. (Must provide legal documents)
- Power of Attorney if the patient is unable to sign (must have documentation)
How do I complete the Medical Records Authorization form?
The form must be filled out and signed to process the request. Include dates of service, physician, specialty, and type of information, for example: Consultation, Operative reports, Pathology, Labs, etc. If no dates are specified, the last year of information will be provided.
Did you know: By specifying exactly what you need or by selecting Medical Record Abstract, your request may be processed much quicker!
When can I expect to receive my records? May I pick up my records?
Medical records are mailed, not faxed, no later than 30 days from the date the signed request was received. Medical records may also be picked up. (Photo identification is required at pick up). To schedule a time to pick up your medical records or for urgent requests, call 973-672-8573, select the All-other callers prompt (dial 5), then dial 2 for medical records.
How can I check the status of my medical record request OR schedule a time to pick them up?
Please contact the Medical Records department, Dial 973-672-8573, select the All-other callers (prompt 5), then dial 2 for medical records.
How can I update or make corrections to my medical records?
If you notice any inaccuracies in your medical records, please contact our management team immediately. They will guide you through the process of making corrections, ensuring your information is accurate and up-to-date.
Service Questions
Are your healthcare facilities equipped for dialysis treatment?
Absolutely, our specialized facilities include comprehensive dialysis centers staffed by a team of dedicated nurses and medical professionals. We employ the latest techniques and equipment to ensure effective treatment.
Can you elaborate on how Nirvana Healthcare handles behavioral health?
At Nirvana Healthcare, we recognize the significance of mental and emotional health. We provide a comprehensive range of behavioral health services, encompassing counseling, advanced treatment, diagnosis, and rehabilitation. Our dedicated team of social workers, therapists, and physicians work collaboratively to ensure a holistic approach to our patients’ well-being.
What types of treatment are available at Nirvana Healthcare facilities?
Our facilities offer a diverse range of treatments that cover acute care, preventive measures, and rehabilitation. We cater to both children and adults, and our treatment plans are highly personalized.
Pharmacy Questions
Do you offer pharmacy services within the healthcare network?
Yes, we do. Most of our facilities have an on-site pharmacy for the convenience of our patients. This ensures a seamless process from diagnosis to receiving your medications.
How can I get my medications refilled?
You may request a refill by doing one of the following:
- Utilize Our Patient Portal – Our patient portal includes a feature for requesting your medication refills. This is the easiest and quickest method to request medication refills.
- Contact your pharmacy – Ask your pharmacy to send an electronic refill request or have them fax the refill request to our fax number, 888-412-1759.
- Contact the office – you may speak directly to our pharmacy department to request refills on maintenance medications by calling 973-672-8573 and selecting Prompt 4.
How long does it take for my medication(s) to be sent to my pharmacy after my appointment?
Typically, medications are sent via electronic fax to your preferred pharmacy within 30 minutes to 1-hour after your appointment.
In rare circumstances, a clinician may provide a handwritten prescription at the end of your appointment.
What if my insurance does not cover my medication?
- Ask your pharmacy to fax a Prior Authorization request to our fax number 888-412-1759 or
- Call our pharmacy department at 973-672-8573 and select, Prompt 4.
My medication is not ready at the pharmacy. Why?
Common reasons why a medication may not be ready at your pharmacy:
- Refill too soon – the prescribed medication is too soon to be filled through your insurance.
- Prior Authorization – the prescribed medication may need further authorization from your doctor to your insurance company. This process typically takes 3 -5 business days once initiated.
- Transcribing Error – there was an error in electronically faxing your medication to the pharmacy.In this case, do not hesitate to contact our office to have your medication re-sent electronically. Call us at 973-672-8573 and select, Prompt 4.
Do I need an appointment to obtain refills?
- If you have been seen by your primary care physician (PCP) within 3 months of your request, we can refill your maintenance medications for up to 6 months or your next appointment.
NOTE: Maintenance medications include but are not limited to blood pressure, cholesterol, and diabetes medications.
- Acute medications such as pain relief, antibiotics, and cough suppressants will NOT be refilled until reevaluated by a provider via an in-office or telemedicine visit.
- If you haven’t been seen within 3 months, you will be provided with a 14-day refill and be prompted to make an appointment with your PCP.
What is Prior Authorization (PA) for Medication Refills?
Some prescription plans may require an extra level of approval for certain medications.
Prior authorization is a process in which your primary care physician (PCP) authorizes the coverage of a medication to your insurance company.
Your insurance company then has the option to deny or accept the prescription. If denied, there is an option for an appeal. If accepted, you can pick up the medication at the determined co-pay by your insurance provider.
Contact Questions
Can I come in as a walk-in?
Patients are our top priority. Proudly, we accept walk-ins for our patients.
If you have any questions regarding your medication (s)?
Contact our pharmacy department by calling 973-672-8573 and selecting Prompt 4.
How do I schedule an appointment with medical professionals at Nirvana Healthcare?
Scheduling an appointment is easy. Simply call our dedicated appointment line or use our online platform. We aim to match you with the right medical professionals for your needs, whether primary care or specialized treatment.
What is your fax number?
Our eFax number is 1-888-412-1759
What are your office hours and locations?
East Orange, NJ, 07017
- 973-672-8573
- 888-412-1759
- info@nirvanahealthcare.com
Monday: | 9:00 AM – 5:00 PM |
Tuesday: | 9:00 AM – 5:00 PM |
Wednesday: | 9:00 AM – 5:00 PM |
Thursday: | 9:00 AM – 5:00 PM |
Friday: | 9:00 AM – 5:00 PM |
Saturday: | Open select Saturdays |
Sunday: | Closed |
East Orange, NJ, 07017
- 862-766-6608
- 888-412-1759
- info@nirvanahealthcare.com
Monday: | 9:00 AM – 5:00 PM |
Tuesday: | 9:00 AM – 5:00 PM |
Wednesday: | 9:00 AM – 5:00 PM |
Thursday: | 9:00 AM – 5:00 PM |
Friday: | 9:00 AM – 5:00 PM |
Saturday: | Open select Saturdays |
Sunday: | Closed |
Newark, NJ, 07107
- 973-482-7245
- 888-412-1759
- info@nirvanahealthcare.com
Monday: | 9:00 AM – 5:00 PM |
Tuesday: | 9:00 AM – 5:00 PM |
Wednesday: | 9:00 AM – 5:00 PM |
Thursday: | 9:00 AM – 5:00 PM |
Friday: | 9:00 AM – 5:00 PM |
Saturday: | Open select Saturdays |
Sunday: | Closed |
Floor 1
Newark, NJ, 07104
- 973-485-6433
- 888-412-1759
- info@nirvanahealthcare.com
Monday: | 9:00 AM – 5:00 PM |
Tuesday: | 9:00 AM – 5:00 PM |
Wednesday: | 9:00 AM – 5:00 PM |
Thursday: | 9:00 AM – 5:00 PM |
Friday: | 9:00 AM – 5:00 PM |
Saturday: | Open select Saturdays |
Sunday: | Closed |
Ground Floor
Newark, NJ, 07104
- 973-639-7546
- 888-412-1759
- info@nirvanahealthcare.com
Monday: | 9:00 AM – 5:00 PM |
Tuesday: | 9:00 AM – 5:00 PM |
Wednesday: | 9:00 AM – 5:00 PM |
Thursday: | 9:00 AM – 5:00 PM |
Friday: | 9:00 AM – 5:00 PM |
Saturday: | Closed |
Sunday: | Closed |
Newark, NJ, 07104
- 862-229-1515
- 888-412-1759
- info@nirvanahealthcare.com
Monday: | 9:00 AM – 5:00 PM |
Tuesday: | 9:00 AM – 5:00 PM |
Wednesday: | 9:00 AM – 5:00 PM |
Thursday: | 9:00 AM – 5:00 PM |
Friday: | 9:00 AM – 5:00 PM |
Saturday: | Closed |
Sunday: | Closed |
Newark, NJ, 07105
- 973-672-8573
- 888-412-1759
- info@nirvanahealthcare.com
Monday: | 10:00 AM – 6:00 PM |
Tuesday: | 10:00 AM – 6:00 PM |
Wednesday: | 10:00 AM – 6:00 PM |
Thursday: | 10:00 AM – 6:00 PM |
Friday: | 10:00 AM – 6:00 PM |
Saturday: | Closed |
Sunday: | Closed |
Hackettstown, NJ, 07840
- 973-672-8573
- 888-412-1759
- info@nirvanahealthcare.com
Monday: | 9:00 AM – 5:00 PM |
Tuesday: | 9:00 AM – 5:00 PM |
Wednesday: | 9:00 AM – 5:00 PM |
Thursday: | 9:00 AM – 5:00 PM |
Friday: | 9:00 AM – 5:00 PM |
Saturday: | Closed |
Sunday: | Closed |
Manalapan, NJ, 07726
Monday: | 10:00 AM – 6:00 PM |
Tuesday: | 10:00 AM – 6:00 PM |
Wednesday: | 10:00 AM – 6:00 PM |
Thursday: | 10:00 AM – 6:00 PM |
Friday: | 10:00 AM – 6:00 PM |
Saturday: | Closed |
Sunday: | Closed |