Frequently Asked Questions

General Questions

As a part of the Nirvana Healthcare Management Services, our network emphasizes providing comprehensive and holistic care to patients, ensuring their entire patient experience is seamless, compassionate, and of the highest quality.

Patient safety is our priority. We follow federal guidelines and our internal protocols to control the spread of illness such as Covid-19. This includes sanitation measures, visitor restrictions, and personal protective equipment for staff.

Our restored family home outfitted facilities offers a combination of advanced healthcare in a comforting, homely environment. It’s designed to help patients feel at ease while receiving the best care possible.

At Nirvana Healthcare, we prioritize the skills and qualifications of our medical professionals. Each member of our team, from physicians to nurses, undergoes rigorous training and continuous education to ensure they deliver the best care possible.

Our healthcare facilities are state-of-the-art, equipped with the latest technology and dedicated teams to provide acute care, rehabilitation, and preventive services. Our focus is on patient safety, well-being, and a holistic approach to treatment.

Yes, we do. The Nirvana Healthcare network includes facilities dedicated to many different types of medical ailments such as vascular issues, behavioral health, spinal conditions, pain management, diabetes, dialysis, and more.

Yes, we have a strong presence in East Orange as well as other areas like Newark. Our facilities in these regions serve the local community, ensuring easy access to top-notch medical care.

Absolutely! We work closely with various insurance providers to ensure that our patients can access the care they need without financial strain.

Our commitment to patient care, the extensive range of services we offer, and our continuous growth and adaptation to the ever-evolving medical field make Nirvana Healthcare stand out. We pride ourselves on creating a community of care where patients, providers, and medical professionals come together to ensure better health for all.

Unfortunately, we do not provide parking. Street parking is available. Be sure to check parking signs. Be sure to arrive 15 minutes before your appointment.

Yes, depending on insurance plans. Please call 973-672-8573 to discuss the availability of transportation.

Yes, we provide language translation. 95% of our staff are bilingual in Spanish. Furthermore, we use Martti, a virtual translation assistant.

Yes, you must bring your insurance card (s) and legal photo ID Primary Insurance Secondary Insurance

  • Passport
  • Driver’s license
  • State Identification Card

Each employer has its own regulations for the completion of forms. Be sure to understand what your company’s protocol is. Please stop by any of our offices to drop off the original forms. It will take 7-14 business days to be completed, and 2-3 business days will be expedited for a fee.

No. Please contact your insurance for more information.

Billing Questions

Billing is streamlined to make it as hassle-free as possible. We work closely with numerous insurance providers, and you can pay through various methods. We provide detailed bills to ensure transparency.

Please contact the Billing Department at 973-672-2455

We participate in most insurance plans. Please check our insurance tab.

Talk with your health insurance provider to clearly understand the details of your plan and coverage.

Medical Record Questions

  • Yourself (not a spouse)
  • A parent if the patient is under the age of 18 years of age
  • Court-appointed guardian. (Must provide legal documents)
  • Power of Attorney if the patient is unable to sign (must have documentation)

The form must be filled out and signed to process the request. Include dates of service, physician, specialty, and type of information, for example: Consultation, Operative reports, Pathology, Labs, etc. If no dates are specified, the last year of information will be provided.

Did you know: By specifying exactly what you need or by selecting Medical Record Abstract, your request may be processed much quicker!

Medical records are mailed, not faxed, no later than 30 days from the date the signed request was received. Medical records may also be picked up. (Photo identification is required at pick up). To schedule a time to pick up your medical records or for urgent requests, call 973-672-8573, select the All-other callers prompt (dial 5), then dial 2 for medical records.

Please contact the Medical Records department, Dial 973-672-8573, select the All-other callers (prompt 5), then dial 2 for medical records.

If you notice any inaccuracies in your medical records, please contact our management team immediately. They will guide you through the process of making corrections, ensuring your information is accurate and up-to-date.

Service Questions

Absolutely, our specialized facilities include comprehensive dialysis centers staffed by a team of dedicated nurses and medical professionals. We employ the latest techniques and equipment to ensure effective treatment.

At Nirvana Healthcare, we recognize the significance of mental and emotional health. We provide a comprehensive range of behavioral health services, encompassing counseling, advanced treatment, diagnosis, and rehabilitation. Our dedicated team of social workers, therapists, and physicians work collaboratively to ensure a holistic approach to our patients’ well-being.

Our facilities offer a diverse range of treatments that cover acute care, preventive measures, and rehabilitation. We cater to both children and adults, and our treatment plans are highly personalized.

Pharmacy Questions

Yes, we do. Most of our facilities have an on-site pharmacy for the convenience of our patients. This ensures a seamless process from diagnosis to receiving your medications.

You may request a refill by doing one of the following:

  • Utilize Our Patient Portal – Our patient portal includes a feature for requesting your medication refills. This is the easiest and quickest method to request medication refills.
  • Contact your pharmacy – Ask your pharmacy to send an electronic refill request or have them fax the refill request to our fax number, 888-412-1759.
  • Contact the office – you may speak directly to our pharmacy department to request refills on maintenance medications by calling 973-672-8573 and selecting Prompt 4.

Typically, medications are sent via electronic fax to your preferred pharmacy within 30 minutes to 1-hour after your appointment.

In rare circumstances, a clinician may provide a handwritten prescription at the end of your appointment.

  • Ask your pharmacy to fax a Prior Authorization request to our fax number 888-412-1759 or
  • Call our pharmacy department at 973-672-8573 and select, Prompt 4.

Common reasons why a medication may not be ready at your pharmacy:

  • Refill too soon – the prescribed medication is too soon to be filled through your insurance.
  • Prior Authorization – the prescribed medication may need further authorization from your doctor to your insurance company. This process typically takes 3 -5 business days once initiated.
  • Transcribing Error – there was an error in electronically faxing your medication to the pharmacy.In this case, do not hesitate to contact our office to have your medication re-sent electronically. Call us at 973-672-8573 and select, Prompt 4.
  • If you have been seen by your primary care physician (PCP) within 3 months of your request, we can refill your maintenance medications for up to 6 months or your next appointment.

NOTE: Maintenance medications include but are not limited to blood pressure, cholesterol, and diabetes medications.

  • Acute medications such as pain relief, antibiotics, and cough suppressants will NOT be refilled until reevaluated by a provider via an in-office or telemedicine visit.
  • If you haven’t been seen within 3 months, you will be provided with a 14-day refill and be prompted to make an appointment with your PCP.

Some prescription plans may require an extra level of approval for certain medications.

Prior authorization is a process in which your primary care physician (PCP) authorizes the coverage of a medication to your insurance company.

Your insurance company then has the option to deny or accept the prescription. If denied, there is an option for an appeal. If accepted, you can pick up the medication at the determined co-pay by your insurance provider.

Contact Questions

Patients are our top priority. Proudly, we accept walk-ins for our patients.

Contact our pharmacy department by calling 973-672-8573 and selecting Prompt 4.

Scheduling an appointment is easy. Simply call our dedicated appointment line or use our online platform. We aim to match you with the right medical professionals for your needs, whether primary care or specialized treatment.

Our eFax number is 1-888-412-1759

613 Park Avenue
East Orange NJ, 07017
Monday:9:00 AM – 5:00 PM
Tuesday:9:00 AM – 5:00 PM
Wednesday:9:00 AM – 5:00 PM
Thursday:9:00 AM – 5:00 PM
Friday:9:00 AM – 5:00 PM
Saturday:Open select Saturdays
Sunday:Closed
570 Park Avenue
East Orange NJ, 07017
Monday:9:00 AM – 5:00 PM
Tuesday:9:00 AM – 5:00 PM
Wednesday:9:00 AM – 5:00 PM
Thursday:9:00 AM – 5:00 PM
Friday:9:00 AM – 5:00 PM
Saturday:Open select Saturdays
Sunday:Closed
346 Roseville Avenue
Newark NJ, 07107
Monday:9:00 AM – 5:00 PM
Tuesday:9:00 AM – 5:00 PM
Wednesday:9:00 AM – 5:00 PM
Thursday:9:00 AM – 5:00 PM
Friday:9:00 AM – 5:00 PM
Saturday:Open select Saturdays
Sunday:Closed
485-491 Mount Prospect Avenue
Floor 1
Newark NJ, 07104
Monday:9:00 AM – 5:00 PM
Tuesday:9:00 AM – 5:00 PM
Wednesday:9:00 AM – 5:00 PM
Thursday:9:00 AM – 5:00 PM
Friday:9:00 AM – 5:00 PM
Saturday:Open select Saturdays
Sunday:Closed
485-491 Mount Prospect Avenue
Ground Floor
Newark NJ, 07104
Monday:9:00 AM – 5:00 PM
Tuesday:9:00 AM – 5:00 PM
Wednesday:9:00 AM – 5:00 PM
Thursday:9:00 AM – 5:00 PM
Friday:9:00 AM – 5:00 PM
Saturday:Closed
Sunday:Closed
485-491 Mount Prospect Avenue
Floor 2
Newark NJ, 07104
Monday:8:30 AM – 6:00 PM
Tuesday:8:30 AM – 6:00 PM
Wednesday:8:30 AM – 6:00 PM
Thursday:8:30 AM – 6:00 PM
Friday:Closed
Saturday:Closed
Sunday:Closed
508-510 Mount Prospect Avenue
Newark NJ, 07104
Monday:9:00 AM – 5:00 PM
Tuesday:9:00 AM – 5:00 PM
Wednesday:9:00 AM – 5:00 PM
Thursday:9:00 AM – 5:00 PM
Friday:9:00 AM – 5:00 PM
Saturday:Closed
Sunday:Closed
292 Lafayette St
Newark NJ, 07105
Monday:10:00 AM – 6:00 PM
Tuesday:10:00 AM – 6:00 PM
Wednesday:10:00 AM – 6:00 PM
Thursday:10:00 AM – 6:00 PM
Friday:10:00 AM – 6:00 PM
Saturday:Closed
Sunday:Closed
973-672-8573