Career Opportunities

Part-time hourly $16 Bilingual ( Spanish )

About Nirvana Healthcare Management Services

Nirvana Healthcare Management Services (Nirvana Healthcare) comprises an extensive network of integrated practitioners, all working together to continually deliver the highest quality medical care and services to each patient. Our highly skilled, compassionate providers have been committed to building long-term relationships with our patients for over seventy years.

Nirvana Healthcare provides primary and specialty services to the Essex County, New Jersey communities. In addition to developing a standard of high-quality care, Nirvana Healthcare also focuses on preserving a personalized, multispecialty team approach across all locations in Newark and East Orange, NJ.

As patient needs change, so should their physicians’ priorities. Nirvana Healthcare enables providers to produce better patient outcomes and deliver an enhanced customer experience. To achieve this goal, the organization looks at the entire clinical encounter, providing medical staff with effective processes that better equip them to deliver patient-centered care.

All providers take a proactive, preventive approach to diagnoses and treatments. They utilize healthcare report cards to track medical histories and detect when a person is at a higher risk for disease. Additionally, the providers take all insurance types to ensure more patients have access to quality health and wellness services — a feature that differentiates them from others in the sector.

Are we the Right Fit?

Check out our webpage

https://nirvanahealthcare.com/about/

Name of Potion and Department

Pharmacy Assistant

Job purpose 

To complete medication refill requests from pharmacies, providers, and patients according to the policies and procedures of Nirvana Healthcare Management Services. Pharmacy assists are the last line of defense to prevent medication errors from being prescribed to the pharmacy.

Description of the duties and responsibilities 

Pharmacy assistants are responsible for performing the technical tasks involved with medication refill, prior authorization, and medication clarification requests made by pharmacies, insurance companies, and patients.

Assists in reviewing and refiling medications, maintaining patient records, and completing required documentation of tasks.

Facilitates prior authorizations and medications changes with the pharmacy and provider to ensure medication affordability for the patient.

Works under the direct supervision of the pharmacist to educate patients on the importance of medication compliance and assist in medication reconciliation.

Positions available include full-time position. Shifts available include: 9A – 5P and 10A – 6P, hours may be flexible.

Required qualifications 

Knowledge Qualifications:

• Excellent working knowledge of drug names, dosages, and dosage forms.
• Knowledge of computer applications such as Microsoft Office (Outlook, Word, Excel, Calendar) is preferred.
• Understanding of medication sig abbreviations.

Skill and Ability Qualifications:

• Time management
• Detail orientated
• Personable
• Composure
• Professional

Preferred Qualifications:

• Work requires a High School diploma or equivalent and pharmacy experience is preferred.
• Registration by the Board of Pharmacy as a Registered Pharmacy Technician is preferred but not required.
• PTCB certification is preferred but not required.

Commitment to diversity

Nirvana Healthcare Management Services is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

Full-time $18 Bilingual ( Portuguese )

About Nirvana Healthcare Management Services

Nirvana Healthcare Management Services (Nirvana Healthcare) comprises an extensive network of integrated practitioners, all working together to continually deliver the highest quality medical care and services to each patient. Our highly skilled, compassionate providers have been committed to building long-term relationships with our patients for over seventy years.

Nirvana Healthcare provides primary and specialty services to the Essex County, New Jersey communities. In addition to developing a standard of high-quality care, Nirvana Healthcare also focuses on preserving a personalized, multispecialty team approach across all locations in Newark and East Orange, NJ.

As patient needs change, so should their physicians’ priorities. Nirvana Healthcare enables providers to produce better patient outcomes and deliver an enhanced customer experience. To achieve this goal, the organization looks at the entire clinical encounter, providing medical staff with effective processes that better equip them to deliver patient-centered care.

All providers take a proactive, preventive approach to diagnoses and treatments. They utilize healthcare report cards to track medical histories and detect when a person is at a higher risk for disease. Additionally, the providers take all insurance types to ensure more patients have access to quality health and wellness services — a feature that differentiates them from others in the sector.

Are we the Right Fit?

Check out our webpage

https://nirvanahealthcare.com/about/

Name of Potion and Department

Clinical Pharmacy Technician

Job purpose 

To ensure the safety, efficacy, and affordability of medications prescribed by providers.

Description of the duties and responsibilities 

Pharmacy technicians are responsible for performing the technical tasks involved with the storage and distribution medication samples.

Communicate with pharmaceutical representatives to maintain medication samples.

Assists providers in reviewing and refiling medications, maintaining the drug inventory and patient records, and completing required documentation of tasks.

Facilitates prior authorizations and medications changes with the pharmacy and provider to ensure medication affordability for the patient.

Works under the direct supervision of the pharmacist and/or provider to educate patients on the importance of medication compliance and assist providers in medication reconciliation.

Positions available include full-time position. Shifts available include: 9A – 5P and 10A – 6P, hours may be flexible.

Required qualifications 

Knowledge Qualifications:

• Excellent working knowledge of drug names, dosages, and dosage forms.
• Knowledge of computer applications such as Microsoft Office (Outlook, Word, Excel, Calendar) is preferred.
• Understanding of medication sig abbreviations.
• Rotate a Saturday schedule every 8 weeks.

Skill and Ability Qualifications:

• Time management
• Detail orientated
• Personable
• Composure
• Professional

Preferred Qualifications:

• Work requires a High School diploma or equivalent and pharmacy experience is preferred.
• Registration by the Board of Pharmacy as a Registered Pharmacy Technician is required.
  • New hires have 3 months from date of hire to obtain registration.
• PTCB certification is preferred but not required.

Commitment to diversity

Nirvana Healthcare Management Services is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

Full-time Bilingual (Spanish)

NIRVANA HEALTHCARE MANAGEMENT SERVICES

Empowering people across communities to take control of their health and wellbeing, Nirvana Healthcare Management Services is focused on the entire patient experience. The coordinated team of primary and specialty care providers across all locations is dedicated to ensuring patients throughout Essex County, NJ and surrounding areas, have access to a high standard of care. The goal is to cultivate more positive outcomes and foster better health while ensuring patients find the care they need.  Our namesake Nirvana grounds the work we do in holistic preventative medicine and each of our sites is uniquely outfitted to create a calming ambiance for patients.

POSITION

Patient Coordinator

RESPONSIBILITIES

• Reviews daily schedule gaps to identify and implement add-ons
• Ensures that all technicians meet their daily goals
• Communicates regularly with the Front Desk concerning add-ons and clerical errors
• Plans seven days ahead to ensure that all schedules are filled
• Communicates with the Office Manager (or Director) throughout the day
• Ensures that all relevant studies/reports are accurate/up-to-date

REQUIRED SKILLS

• Committed to providing exceptional patient service
• Able to accurately review and analyze data
• Ability to delegate and explain specific tasks
• Effective communicator (verbally and in writing) with both medical and nonmedical staff
• Demonstrated problem-solving capabilities
• Ability to foresee potential problems and develop solutions
• Clerical experience
• Organized, goal-oriented, and able to multi-task
• Excellent time management; attention to details; precision and accuracy in written reports and records
• A professional and personable demeanor, including maintaining composure in stressful situations, reliability, and integrity

QUALIFICATIONS

• High school diploma or GED equivalent
• Minimum of 2 years of work experience in an office environment
• Proficiency in Microsoft software applications
• Excellent verbal and written communications skills
• Demonstrated sensitivity to customer needs

COMMITMENT TO DIVERSITY

Nirvana is an equal opportunity employer, committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, and local laws.

Bilingual

RESPONSIBILITIES

• Greet patients in-person or via telephone; answer basic questions
• Measure and record patient’s vital signs
• Report and update patient’s medical history, reason for visit, and description of treatment
• Handle administrative responsibilities, such as faxes, appointments, and chart reviews
• Communicate with pharmacy technicians to maintain accuracy of medication reconciliations
• Administer vaccines and/or other injectables
• Educate patients regarding in-office services to which they are entitled
• Restock examination rooms
• Perform other relate duties as assigned

REQUIREMENTS

• Fluency in English, Spanish, Portuguese, or Creole
• Ability and willingness to work at least one Saturday each month
• Proficiency in basic medical terminology
• Experience with Electronic Medical Records (EMR)
• Knowledge of HIPAA and OSHA regulations as they affect patients
• Knowledge and application of infection control protocols
• Personable, works well with others, possesses good communications skills, professional demeanor, and remains composed in high-pressure situations
• Excellent time management skills, detail-oriented, and values the importance of precision and accuracy
• Time management and organizational skills
• Writing skills, including the ability to write clear notes and brief reports

QUALIFICATIONS

• High school diploma or GED equivalent
• Certification from one of the following professional organizations:
• National Center for Competency Testing (NCCT)
• National Health Career Association (NHA)
• American Association of Medical Assistants (AAMA)
• Certifications in Basic Life Support (BLS) and Cardiopulmonary Resuscitation (CPR)

Bilingual

NIRVANA HEALTHCARE MANAGEMENT SERVICES

Empowering people across communities to take control of their health and wellbeing, Nirvana Healthcare Management Services is focused on the entire patient experience. The coordinated team of primary and specialty care providers across all locations is dedicated to ensuring patients throughout Essex County, NJ and surrounding areas, have access to a high standard of care. The goal is to cultivate more positive outcomes and foster better health while ensuring patients find the care they need. Our namesake Nirvana grounds the work we do in holistic preventative medicine and each of our sites is uniquely outfitted to create a calming ambiance for patients.

POSITION: Audit Call Agent / Call Agent

RESPONSIBILITIES

• Deliver proactive patient care coordination
• High volume scheduling of healthcare and in-house screenings appointments.
• Conduct patient reminder calls and messages
• Consistently meet and attain required Key Performance Indicators (KPIs)
• Create agendas for the outbound calls to patients
• Provide a positive five-star customer experience
• Help to create health, conscientious and loyal patients
• Ensure complete, accurate data entry during the patient encounter
• In-depth knowledge of Nirvana Healthcare; this may include clarifying directions and describing the scope of basic services
• Forward patient concerns and inquiries to the appropriate individual/s to ensure expeditious follow-up.
• Maintain excellent attendance so that your department is always covered
• Serve as a team player
• Perform tasks independently and efficiently, with minimal supervision
• Meet additional performance expectations as communicated by your supervisor

REQUIREMENTS

• Ability to work at least 8 hours each day, 5 days per week, including weekends and evenings
• Have a patient and empathetic attitude
• Fluency in English and Spanish
• Demonstrate a professional demeanor with patients and staff
• Speak clearly and with a friendly tone in all interactions, on the phone and in person
• Comfortable working in fast-paced environments
• Excellent time management, attention to detail, precision, and accuracy in written reports and records
• A professional and personable demeanor, including maintaining composure in stressful situations, reliability, and integrity

QUALIFICATIONS

• High school diploma or General Education Diploma (GED)
• Previous experience as a customer service representative or in the hospitality industry

COMMITMENT TO DIVERSITY

Nirvana is an equal-opportunity employer, committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic, as defined by federal, state, and local laws.

Bilingual

RESPONSIBILITIES

• Greets patients, family members, and other visitors in a professional and welcoming manner
• Maintains efficient flow throughout the registration process
• Answers the telephone, directs calls appropriately, takes accurate messages, and promptly delivers messages to the appropriate individuals
• Updates the Patient Care Team via Electronic Health Records (EHR)
• Collects payments and provides patient receipts; Posts self-pay charges; accurately reconciles daily billing slips to the daily schedule
• Scans insurance cards, processes insurance verifications
• Updates patient records, including demographics, insurance coverage, HIPAA documents, and financial waivers
• Schedules appointments in accordance with departmental guidelines
• Communicates promptly and clearly all problems, concerns, and issues to the Office Supervisor or Office Manager
• Is consistently professional in appearance and demeanor; displays an upbeat, cheerful attitude including maintaining composure in stressful situations, reliability, and integrity
• Performs other related duties as assigned

REQUIREMENTS

• Possesses good verbal and written skills
• Demonstrates excellent organizational skills and is detailed-oriented Is able to efficiently
• Prioritize tasks and to multi-task, when necessary
• Prioritize tasks and to multi-task, when necessary
• Excellent time management; attention to details; precision and accuracy in written reports and records
• Bilingual/Fluent English, Spanish, Portuguese, or Creole

QUALIFICATIONS

• High school diploma or GED
• Minimum of three years front desk experience in the medical field, preferred

All full-time employees are intitles to PTO and sick time if working 30+ hours.

We also offer health benefits, medical, dental and vision, 401k plans are offered as well as life insurance and pet insurance.

(Part-time) bilingual

Position Summary:

We are currently seeking a highly organized and experienced Clinical Care Coordinator

to take on the role of Referrals and Diagnostic Orders for or Chronic Care Management team. This individual will be responsible for managing and facilitating the referral process for specialist consultations and coordinating the ordering of diagnostic tests as prescribed by our medical team.

Responsibilities:

• Referral Coordination: Manage the referral process from primary care providers to specialists, ensuring timely and accurate communication between all parties.
• Diagnostic Orders: Process and track orders for diagnostic tests, including imaging and laboratory work, in accordance with physician requests.
• Patient Communication: Serve as a liaison between patients, physicians, and external healthcare providers to coordinate care and provide patients with necessary information regarding their referrals and diagnostic tests.
• Insurance Verification: Verify patient insurance coverage for referrals and diagnostic procedures and obtain necessary pre-authorizations.
• Record Keeping: Maintain comprehensive records of referrals and diagnostic orders, ensuring all patient information is up-to-date and accurately documented in the EMR system.
• Follow-Up: Monitor referral status and diagnostic results, ensuring that all information is received and reviewed by the requesting physician in a timely manner.
• Quality Assurance: Adhere to all healthcare regulations and standards and participate in quality improvement initiatives related to the referral and diagnostic ordering processes.
• Team Collaboration: Work closely with other healthcare team members to streamline processes and improve patient care.

Qualifications:

• Licensed Practical Nurse (LPN) license.
• Minimum of 2 years of nursing experience, preferably in a similar role.
• Strong understanding of medical terminology and diagnostic procedures.
• Excellent organizational and multitasking skills.
• Proficient in the use of EMR systems and healthcare IT platforms.
• Strong communication skills, both written and verbal.
• Ability to work independently and as part of a team.
• Knowledge of insurance guidelines and coverage verification processes.

Job Type: Full-time

Work Environment:

• This position is based in a high-rise office suite with amenities including an on-site café, conference facility, and fitness center.
• Regular working hours with the possibility of some weekend or evening shifts as needed.

We Offer

• Competitive compensation package.
• Comprehensive benefits including health insurance, retirement plans, and paid time off.
• Supportive work culture focused on professional development and continuing education.
• Opportunity to work in a growing field with a focus on improving patient outcomes.

Position Overview

We are seeking a detail-oriented and experienced Healthcare Auditor to join our Chronic Care Management team. The ideal candidate will be responsible for ensuring compliance with healthcare regulations and standards, as well as verifying the accuracy and quality of chronic care management services provided to patients. This role is critical in maintaining the integrity of our healthcare delivery and in supporting the optimization of patient care.

Responsibilities

• Conduct regular audits of chronic care management services to ensure adherence to established protocols, policies, and regulatory requirements.
• Identify areas of risk, non-compliance, and recommend corrective actions.
• Collaborate with healthcare providers and management to develop and implement audit plans and strategies.
• Analyze audit findings and prepare detailed reports for senior management.
• Stay current with changes in healthcare regulations and standards related to chronic care management.
• Assist in the development and revision of policies and procedures to improve service quality and compliance.

Qualifications

• Bachelor’s degree in healthcare administration, or a related field.
• Proven experience as a healthcare auditor, with a focus on chronic care management.
• In-depth knowledge of healthcare regulations, medical terminology, and coding practices.
• Strong analytical and critical thinking skills.
• Excellent communication and interpersonal skills, with the ability to present findings clearly and concisely.
• Proficiency in electronic health record (EHR) systems and healthcare data analysis tools.
• Ability to work independently and as part of a team in a fast-paced environment.

Job Type: Full-time

Work Environment

• This position is based in a high-rise office suite with amenities including an on-site café, conference facility, and fitness center.

• Regular working hours with the possibility of some weekend or evening shifts as needed.

We Offer

• Competitive compensation package.
• Comprehensive benefits including health insurance, retirement plans, and paid time off.
• Supportive work culture focused on professional development and continuing education.
• Opportunity to work in a growing field with a focus on improving patient outcomes.

Position Overview

We are currently seeking a dedicated Licensed Practical Nurse (LPN) to join our Chronic Care Management team. The LPN in this role will be responsible for providing comprehensive care to patients with chronic health conditions, aiming to enhance patient health outcomes and quality of life. The ideal candidate will have experience in chronic disease management and a strong commitment to patient-centered care.

Responsibilities

• Manage a caseload of patients with chronic health conditions, providing consistent follow-up and monitoring.
• Collaborate with healthcare providers to implement and evaluate individualized care plans.
• Utilize electronic health records to document patient interactions, interventions, and progress.
• Coordinate with other healthcare professionals to ensure continuity of care.
• Participate in multidisciplinary team meetings to discuss patient care and progress.
• Identify resources and support services to assist patients with their healthcare needs.
• Assist in the development of patient care policies and procedures related to chronic care management.

• The position entails educating patients about shared decision-making tools to ensure they are fully informed about their care options and the associated risks and benefits.
• Providing education and counseling on lifestyle modifications, self-care strategies, and preventive health measures to help the patient manage their health conditions and improve their overall well-being.

Qualifications

• Valid LPN license in the state of practice.
• Proven experience in chronic care management or a related field.
• Strong understanding of chronic health conditions and their management.
• Excellent communication and interpersonal skills to interact effectively with patients, families, and healthcare team members.
• Proficiency with electronic health records and healthcare technology.
• Ability to work independently and as part of a multidisciplinary team.
• Compassionate and patient-focused approach to nursing care.

Job Type: Full-time

Work Environment

• This position is based in a high-rise office suite with amenities including an on-site café, conference facility, and fitness center.

• Regular working hours with the possibility of some weekend or evening shifts as needed.

We Offer

• Competitive compensation package.
• Comprehensive benefits including health insurance, retirement plans, and paid time off.
• Supportive work culture focused on professional development and continuing education.
• Opportunity to work in a growing field with a focus on improving patient outcomes.

Position Summary:

We are seeking a compassionate and detail-oriented Pre-Triage Nurse to join our Chronic Care Management team. This role is pivotal in providing the first point of clinical contact for our patients with chronic health conditions. If you are a nurse who is dedicated to making a difference in patients’ lives, we encourage you to apply.

Key Responsibilities

• Patient Assessment: Conduct initial patient assessments to determine their needs and the severity of their chronic conditions; identifying high risk patients.
• Documentation: Maintain accurate and up-to-date patient records in our electronic health system.
• Compliance: Adhere to all relevant healthcare laws, regulations, and standards.

Qualifications

• Licensed Practical Nurse (LPN) license.
• Experience in chronic care management and triage nursing preferred.
• Excellent communication and interpersonal skills.
• Proficiency in electronic medical record (EMR) systems.
• Ability to work independently and as part of a multidisciplinary team.
• Commitment to providing patient-centered care.

Job Type: Full-time

Work Environment

• This position is based in a high-rise office suite with amenities including an on-site café, conference facility, and fitness center.
• Regular working hours with the possibility of some weekend or evening shifts as needed.

We Offer

• Competitive compensation package.
• Comprehensive benefits including health insurance, retirement plans, and paid time off.
• Supportive work culture focused on professional development and continuing education.
• Opportunity to work in a growing field with a focus on improving patient outcomes.

Job Summary

We are currently seeking a highly experienced Registered Nurse (RN) to join our innovative telehealth team. The ideal candidate will have extensive experience in patient care, with a strong emphasis on remote monitoring technologies and virtual patient engagement. This role involves utilizing advanced communication tools to monitor patient health, provide care coaching, and ensure the delivery of high-quality care to patients in a remote setting.

Key Responsibilities:

Care Coaching

• Provide virtual coaching and education to patients on managing their health conditions, medication adherence, and lifestyle modifications.
• Develop personalized care plans in collaboration with patients and their healthcare providers.
• Encourage patient engagement and self-management through regular follow-up and support.

Clinical Communication

• Communicate effectively with patients via phone, video conferencing, messaging platforms, and other telehealth modalities.
• Coordinate care with physicians, specialists, and other healthcare professionals to ensure a cohesive approach to patient treatment.
• Document all patient interactions and interventions in the appropriate health record systems.

Quality Improvement

• Ensure adherence to best practices in telehealth and remote patient care.
• Provides oversight of clinical orientation and education, quality assessment/performance improvement activities, and electronic health record clinical support.
• Provides education related to clinical practice standards and other topics as they relate to the provision of patient care.
• Provides clinical expertise, clinical judgement, and case management interventions consistent with patient-family centered care 

Administrative Duties

• Manage patient caseloads efficiently, ensuring timely follow-up and intervention as needed.
• Maintain patient confidentiality and comply with all HIPAA regulations regarding patient information.
• Assist in the training and support of new staff.

Qualifications

• Current Registered Nurse (RN) license in the state of practice.
• Minimum of 10 years of nursing experience, with at least 2 years in a telehealth or remote patient monitoring role preferred.
• Proficiency with remote monitoring technologies, electronic health records (EHR), and telecommunication platforms.
• Excellent communication, analytical, and problem-solving skills.
• Ability to work independently and as part of a remote team.

Job Type: Full-time

Work Environment

• This position is based in a high-rise office suite with amenities including an on-site café, conference facility, and fitness center.
• Regular working hours with the possibility of some weekend or evening shifts as needed.

We Offer

• Competitive compensation package.
• Comprehensive benefits including health insurance, retirement plans, and paid time off.
• Supportive work culture focused on professional development and continuing education.
• Opportunity to work in a growing field with a focus on improving patient outcomes.

Position Overview

We are currently seeking a dedicated Social Worker to join our Chronic Care Management team. This professional is tasked with the delivery of high-quality care, ensuring a positive customer experience, and upholding the principles of responsible resource management. They achieve this by orchestrating psychosocial support and services tailored to the individual needs of patients, in close cooperation with the patient’s family and healthcare team. Operating with a high degree of autonomy, the social worker conducts comprehensive evaluations to pinpoint the social factors affecting a patient’s health. They are committed to offering empathetic and attentive care to those in primary care settings. Accepting this position requires an appreciation for the necessity of swift action, coupled with an exceptional capacity for organizing and prioritizing tasks in a dynamic and expanding healthcare landscape.

Qualifications

• A bachelor’s degree in social work (BSW).

• Valid State Driver’s License.

Experience

• Previous experience in social work or human services.

Skills

• Strong interpersonal and communication skills.
• Empathy and sensitivity to the needs of diverse populations.
• Primary Care populations.

• Knowledge of state regulations and standards related to client treatment, patient rights, and client/ patient confidentiality.
• Possess proficient ability and experience in computer applications, specifically electronic medical records (EMR) systems.
• Possess proficient computer application abilities to record time, obtain work directions, and complete assigned duties.
• Proficient in Microsoft Office Suite, including Excel, Word, Outlook, and PowerPoint.

ESSENTIAL JOB DUTIES/RESPONSIBILITIES:

• The professional will evaluate clinical data to identify patients eligible for Chronic Care Management (CCM) services and determine the suitability of enrollment.
• Referral to community resources: Connecting the patient to community resources and social services that can address their specific social needs, such as food assistance programs, housing support, transportation services, and financial assistance programs.
• Care coordination with social service agencies: Collaborating with social workers (in house social worker), case managers, and community organizations to coordinate services and support for the patient, ensuring they have access to the necessary resources and assistance.
• Referring the individual to mental health services, counseling, or therapy to address mental health concerns, stress, anxiety, or depression that may be impacting their health and quality of life.
• Financial assistance and insurance enrollment: Assisting the individual in navigating financial challenges, accessing health insurance coverage (we have an in-house insurance broker that can assist with the process), applying for benefits, and securing financial assistance programs to alleviate financial barriers to care.
• Social support and community engagement: Connecting the individual to social support networks, peer groups, or community activities to reduce social isolation, build social connections, and enhance their overall social well-being.
• Working closely with one or more physician practices, identifying patients with significant morbidity, risk, and healthcare utilization, and to address gaps in care. The goal is to collaborate with providers to enhance patient outcomes and the quality of care.
• The role includes participating in or leading team meetings to create actionable plans for delivering high-quality care.
• When a patient is not meeting treatment goals, deviating from the care plan, or missing critical appointments, this role involves identifying obstacles and addressing them.
• This role requires facilitating effective communication and collaboration between the patient and relevant parties to achieve health goals and optimize patient outcomes.
• Documentation practices must be maintained to meet audit requirements and comply with quality standards, ensuring patient confidentiality in accordance with HIPAA regulations.
• Additionally, the individual will be responsible for completing various projects, assignments, and duties as needed.

Job Type: Full-time

Work Environment

• This position is based in a high-rise office suite with amenities including an on-site café, conference facility, and fitness center.

• Regular working hours with the possibility of some weekend or evening shifts as needed.

We Offer

• Competitive compensation package.
• Comprehensive benefits including health insurance, retirement plans, and paid time off.
• Supportive work culture focused on professional development and continuing education.
• Opportunity to work in a growing field with a focus on improving patient outcomes.

Position Overview

We are currently seeking a dedicated Social Worker to join our Chronic Care Management team. This professional is tasked with the delivery of high-quality care, ensuring a positive customer experience, and upholding the principles of responsible resource management. They achieve this by orchestrating psychosocial support and services tailored to the individual needs of patients, in close cooperation with the patient’s family and healthcare team. Operating with a high degree of autonomy, the social worker conducts comprehensive evaluations to pinpoint the social factors affecting a patient’s health. They are committed to offering empathetic and attentive care to those in primary care settings. Accepting this position requires an appreciation for the necessity of swift action, coupled with an exceptional capacity for organizing and prioritizing tasks in a dynamic and expanding healthcare landscape.

Qualifications

• A bachelor’s degree in social work LCSW/LMSW
• Valid State Driver’s License.

Experience

• Previous experience in social work or human services.

Skills

• Strong interpersonal and communication skills.
• Empathy and sensitivity to the needs of diverse populations.
• Primary Care populations.
• Knowledge of state regulations and standards related to client treatment, patient rights, and client/ patient confidentiality.
• Possess proficient ability and experience in computer applications, specifically electronic medical records (EMR) systems.
• Possess proficient computer application abilities to record time, obtain work directions, and complete assigned duties.
• Proficient in Microsoft Office Suite, including Excel, Word, Outlook, and PowerPoint.

ESSENTIAL JOB DUTIES/RESPONSIBILITIES:

• The professional will evaluate clinical data to identify patients eligible for Chronic Care Management (CCM) services and determine the suitability of enrollment.
• Referral to community resources: Connecting the patient to community resources and social services that can address their specific social needs, such as food assistance programs, housing support, transportation services, and financial assistance programs.
• Care coordination with social service agencies: Collaborating with social workers (in house social worker), case managers, and community organizations to coordinate services and support for the patient, ensuring they have access to the necessary resources and assistance.
• Referring the individual to mental health services, counseling, or therapy to address mental health concerns, stress, anxiety, or depression that may be impacting their health and quality of life.
• Financial assistance and insurance enrollment: Assisting the individual in navigating financial challenges, accessing health insurance coverage (we have an in-house insurance broker that can assist with the process), applying for benefits, and securing financial assistance programs to alleviate financial barriers to care.
• Social support and community engagement: Connecting the individual to social support networks, peer groups, or community activities to reduce social isolation, build social connections, and enhance their overall social well-being.
• Working closely with one or more physician practices, identifying patients with significant morbidity, risk, and healthcare utilization, and to address gaps in care. The goal is to collaborate with providers to enhance patient outcomes and the quality of care.
• The role includes participating in or leading team meetings to create actionable plans for delivering high-quality care.
• When a patient is not meeting treatment goals, deviating from the care plan, or missing critical appointments, this role involves identifying obstacles and addressing them.
• This role requires facilitating effective communication and collaboration between the patient and relevant parties to achieve health goals and optimize patient outcomes.
• Documentation practices must be maintained to meet audit requirements and comply with quality standards, ensuring patient confidentiality in accordance with HIPAA regulations.
• Additionally, the individual will be responsible for completing various projects, assignments, and duties as needed.

Job Type: Full-time

Work Environment

• This position is based in a high-rise office suite with amenities including an on-site café, conference facility, and fitness center.

• Regular working hours with the possibility of some weekend shifts as needed.

We Offer

• Competitive compensation package.
• Comprehensive benefits including health insurance, retirement plans, and paid time off.
• Supportive work culture focused on professional development and continuing education.
• Opportunity to work in a growing field with a focus on improving patient outcomes.

Position Summary:

We are currently seeking a highly organized and experienced Scheduling Coordinator

to take on the role of Referrals and Diagnostic Orders for or Chronic Care Management team. This individual will be responsible for managing and facilitating the referral process for specialist consultations and coordinating the ordering of diagnostic tests as prescribed by our medical team.

Responsibilities:

• Referral Coordination: Manage the referral process from primary care providers to specialists, ensuring timely and accurate communication between all parties.
• Diagnostic Orders: Process and track orders for diagnostic tests, including imaging and laboratory work, in accordance with physician requests.
• Patient Communication: Serve as a liaison between patients, physicians, and external healthcare providers to coordinate care and provide patients with necessary information regarding their referrals and diagnostic tests.
• Insurance Verification: Verify patient insurance coverage for referrals and diagnostic procedures and obtain necessary pre-authorizations.
• Record Keeping: Maintain comprehensive records of referrals and diagnostic orders, ensuring all patient information is up-to-date and accurately documented in the EMR system.
• Follow-Up: Monitor referral status and diagnostic results, ensuring that all information is received and reviewed by the requesting physician in a timely manner.
• Quality Assurance: Adhere to all healthcare regulations and standards and participate in quality improvement initiatives related to the referral and diagnostic ordering processes.
• Team Collaboration: Work closely with other healthcare team members to streamline processes and improve patient care.

Qualifications:

• Allied Health or related field certification
• Minimum of 2 years health care experience, preferably in a similar role.
• Strong understanding of medical terminology and diagnostic procedures.
• Excellent organizational and multitasking skills.
• Proficient in the use of EMR systems and healthcare IT platforms.
• Strong communication skills, both written and verbal.
• Ability to work independently and as part of a team.
• Knowledge of insurance guidelines and coverage verification processes.
• Bilingual 

Job Type: Full-time

Work Environment:

• This position is based in a high-rise office suite with amenities including an on-site café, conference facility, and fitness center.
• Regular working hours with the possibility of some weekend or evening shifts as needed.

We Offer

• Competitive compensation package.
• Comprehensive benefits including health insurance, retirement plans, and paid time off.
• Supportive work culture focused on professional development and continuing education.
• Opportunity to work in a growing field with a focus on improving patient outcomes.

Job Summary

We are currently seeking a highly experienced Registered Nurse (RN) to join our innovative telehealth team. The ideal candidate will have extensive experience in patient care, with a strong emphasis on remote monitoring technologies and virtual patient engagement. This role involves utilizing advanced communication tools to monitor patient health, provide care coaching, and ensure the delivery of high-quality care to patients in a remote setting.

Key Responsibilities:

Care Coaching

• Provide virtual coaching and education to patients on managing their health conditions, medication adherence, and lifestyle modifications.
• Develop personalized care plans in collaboration with patients and their healthcare providers.
• Encourage patient engagement and self-management through regular follow-up and support.

Clinical Communication

• Communicate effectively with patients via phone, video conferencing, messaging platforms, and other telehealth modalities.
• Coordinate care with physicians, specialists, and other healthcare professionals to ensure a cohesive approach to patient treatment.
• Document all patient interactions and interventions in the appropriate health record systems.

Quality Improvement

• Ensure adherence to best practices in telehealth and remote patient care.
• Provides oversight of clinical orientation and education, quality assessment/performance improvement activities, and electronic health record clinical support.
• Provides education related to clinical practice standards and other topics as they relate to the provision of patient care.
• Provides clinical expertise, clinical judgement, and case management interventions consistent with patient-family centered care 

Administrative Duties

• • Manage patient caseloads efficiently, ensuring timely follow-up and intervention as needed.
  • Maintain patient confidentiality and comply with all HIPAA regulations regarding patient information.

• Assist in the training and support of new staff.

Qualifications

• Current Registered Nurse (RN) license in the state of practice.
• Minimum of 10 years of nursing experience, with at least 2 years in a telehealth or remote patient monitoring role preferred.
• Proficiency with remote monitoring technologies, electronic health records (EHR), and telecommunication platforms.
• Excellent communication, analytical, and problem-solving skills.
• Ability to work independently and as part of a remote team.

Job Type: Full-time

Work Environment

• This position is based in a high-rise office suite with amenities including an on-site café, conference facility, and fitness center.

• Regular working hours with the possibility of some weekend or evening shifts as needed.

We Offer

• Competitive compensation package.
• Comprehensive benefits including health insurance, retirement plans, and paid time off.
• Supportive work culture focused on professional development and continuing education.
• Opportunity to work in a growing field with a focus on improving patient outcomes.

Position Summary:

We are seeking a compassionate and detail-oriented Pre-Triage Nurse to join our Chronic Care Management team. This role is pivotal in providing the first point of clinical contact for our patients with chronic health conditions. If you are a nurse who is dedicated to making a difference in patients’ lives, we encourage you to apply.

Key Responsibilities

• Patient Assessment: Conduct initial patient assessments to determine their needs and the severity of their chronic conditions; identifying high risk patients. 
• Screenings: HRA, Alcohol, Depression SDOH
• Documentation: Maintain accurate and up-to-date patient records in our electronic health system.
• Compliance: Adhere to all relevant healthcare laws, regulations, and standards.

Qualifications

• Allied Health or related field certification
• Licensed Practical Nurse (LPN) license – Preferred. 
• Minimum of 2 years of nursing or health care experience, preferably in a similar role.
• Strong understanding of medical terminology and diagnostic procedures.
• Excellent organizational and multitasking skills.
• Proficient in the use of EMR systems and healthcare IT platforms.
• Strong communication skills, both written and verbal.
• Ability to work independently and as part of a team.
• Knowledge of insurance guidelines and coverage verification processes.
• Bilingual 

Job Type: Full-time

Work Environment

• This position is based in a high-rise office suite with amenities including an on-site café, conference facility, and fitness center.

• Regular working hours with the possibility of some weekend or evening shifts as needed.

We Offer

• Competitive compensation package.
• Comprehensive benefits including health insurance, retirement plans, and paid time off.
• Supportive work culture focused on professional development and continuing education.
• Opportunity to work in a growing field with a focus on improving patient outcomes.

Position Overview

We are currently seeking a dedicated Licensed Practical Nurse (LPN) to join our Chronic Care Management team. The LPN in this role will be responsible for providing comprehensive care to patients with chronic health conditions, aiming to enhance patient health outcomes and quality of life. The ideal candidate will have experience in chronic disease management and a strong commitment to patient-centered care.

Responsibilities

• Manage a caseload of patients with chronic health conditions, providing consistent follow-up and monitoring.
• Collaborate with healthcare providers to implement and evaluate individualized care plans.
• Utilize electronic health records to document patient interactions, interventions, and progress.
• Coordinate with other healthcare professionals to ensure continuity of care.
• Serve as a liaison between patients, physicians, and external healthcare providers to coordinate care and provide patients with necessary information regarding their referrals and diagnostic tests.
• Identify resources and support services to assist patients with their healthcare needs.
• Assist in the development of patient care policies and procedures related to chronic care management.
• The position entails educating patients about shared decision-making tools to ensure they are fully informed about their care options and the associated risks and benefits.
• Providing education and counseling on lifestyle modifications, self-care strategies, and preventive health measures to help the patient manage their health conditions and improve their overall well-being.

Qualifications

• Allied Health or related field certification
• Minimum of 2 years of health care experience, preferably in a similar role.
• Strong understanding of medical terminology and diagnostic procedures.
• Excellent organizational and multitasking skills.
• Proficient in the use of EMR systems and healthcare IT platforms.
• Strong communication skills, both written and verbal.
• Ability to work independently and as part of a team.
• Knowledge of insurance guidelines and coverage verification processes.
• Bilingual 

Job Type: Full-time

Work Environment

• This position is based in a high-rise office suite with amenities including an on-site café, conference facility, and fitness center.

• Regular working hours with the possibility of some weekend or evening shifts as needed.

We Offer

• Competitive compensation package.
• Comprehensive benefits including health insurance, retirement plans, and paid time off.
• Supportive work culture focused on professional development and continuing education.
• Opportunity to work in a growing field with a focus on improving patient outcomes.

Position Overview

We are seeking a detail-oriented and experienced Call Agent Auditor to join our Chronic Care Management team. As an Audit Caller, you will play a crucial role in maintaining and enhancing the quality of our healthcare services. You will be responsible for conducting audits via telephone to ensure compliance with healthcare regulations and internal policies. This position requires a keen eye for detail, exceptional communication skills, and a strong understanding of healthcare operations. This role is critical in maintaining the integrity of our healthcare delivery and in supporting the optimization of patient care.

Key Responsibilities

• Conduct regular audits of chronic care management services to ensure adherence to established protocols, policies, and regulatory requirements.
• Conduct scheduled and random audits through telephone calls to our patient population.
• Verify that patient information and healthcare services comply with regulatory standards and internal procedures.
• Document findings accurately and efficiently in our audit database using Microsoft Excel.
• Provide detailed feedback and recommendations based on audit outcomes to department heads and the quality assurance team.
• Participate in the development and revision of audit protocols to improve effectiveness.
• Maintain up-to-date knowledge of healthcare regulations and standards.

Required Qualifications

• High School Diploma Required. 
• Preferred Allied Health or related field certification.
• Minimum of 1 year of experience in a healthcare setting, preferably in quality assurance or compliance roles.
• Proficiency in Microsoft Excel and other data management tools.
• Excellent verbal and written communication skills.
• Strong organizational skills and the ability to manage multiple tasks simultaneously.
• Bilingual

Preferred Qualifications:

• Experience in conducting audits in a healthcare environment.
• Familiarity with healthcare compliance and regulatory standards.

Skills:

• Detail-oriented with a critical eye for identifying discrepancies.
• Ability to work independently and as part of a team.
• Strong problem-solving skills and the ability to provide practical solutions.
• High level of discretion and professionalism in handling sensitive information.
•  

Job Type: Full-time

Work Environment

• This position is based in a high-rise office suite with amenities including an on-site café, conference facility, and fitness center.

• Regular working hours with the possibility of some weekend or evening shifts as needed.

We Offer

• Competitive compensation package.
• Comprehensive benefits including health insurance, retirement plans, and paid time off.
• Supportive work culture focused on professional development and continuing education.
• Opportunity to work in a growing field with a focus on improving patient outcomes.

Position Summary:

We are currently seeking a highly organized and experienced Scheduling Coordinator

to take on the role of Referrals and Diagnostic Orders for Nirvana Healthcare. This individual will be responsible for managing and facilitating the referral process for specialist consultations and coordinating the ordering of diagnostic tests as prescribed by our medical team.

Responsibilities:

• Referral Coordination: Manage the referral process from primary care providers to specialists, ensuring timely and accurate communication between all parties.
• Diagnostic Orders: Process and track orders for diagnostic tests, including imaging and laboratory work, in accordance with physician requests.
• Patient Communication: Serve as a liaison between patients, physicians, and external healthcare providers to coordinate care and provide patients with necessary information regarding their referrals and diagnostic tests.
• Insurance Verification: Verify patient insurance coverage for referrals and diagnostic procedures and obtain necessary pre-authorizations.
• Record Keeping: Maintain comprehensive records of referrals and diagnostic orders, ensuring all patient information is up-to-date and accurately documented in the EMR system.
• Follow-Up: Monitor referral status and diagnostic results, ensuring that all information is received and reviewed by the requesting physician in a timely manner.
• Quality Assurance: Adhere to all healthcare regulations and standards and participate in quality improvement initiatives related to the referral and diagnostic ordering processes.
• Team Collaboration: Work closely with other healthcare team members to streamline processes and improve patient care.

Qualifications:

• Allied Health or related field certification
• Minimum of 2 years health care experience, preferably in a similar role.
• Strong understanding of medical terminology and diagnostic procedures.
• Excellent organizational and multitasking skills.
• Proficient in the use of EMR systems and healthcare IT platforms.
• Strong communication skills, both written and verbal.
• Ability to work independently and as part of a team.
• Knowledge of insurance guidelines and coverage verification processes.
• Bilingual

Job Type: Full-time

Work Environment:

• Regular working hours with the possibility of some weekend or evening shifts as needed.

We Offer

• Competitive compensation package.
• Comprehensive benefits including health insurance, retirement plans, and paid time off.
• Supportive work culture focused on professional development and continuing education.
• Opportunity to work in a growing field with a focus on improving patient outcomes.